Agent, Customer Service Representative

MattsenKumar Services Pvt. Ltd is looking for Agent, Customer Service Representative to join our dynamic team and embark on a rewarding career journey.

• Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner
• Act as the first point of contact for customers and play a critical role in building and maintaining customer loyalty
• The primary duties of a CSR include answering phone calls, responding to emails and chat requests, troubleshooting problems, and processing orders or returns
• Good communication, interpersonal, and problem-solving skills are essential for this role

Skills Required

Problem Solving, Customer Service, crm software, Conflict Resolution, Data Entry