Technical Engineer -II

• Position : * Technical Engineer -II *Job Description : * *What You’ll Be Doing Provides accurate solutions to user problems to ensure user's productivity.
• Responds to all calls received by the Help Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged.
• Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.
• Informs users of any global problems or system outages.* Maintains a professional Help Desk image at all times being courteous and helpful.
• Enhances and develops quality support methods and communication skills through coaching and feedback.* Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction.
• Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
• Assists in special product-related issues as needed.* First point of contact for providing support for all IT applications and systems to internal end users.
• Applies knowledge of information systems and services to investigate and identify applications, systems and network problems.

Uses tools, techniques and knowledge bases to resolve issues.*What We Are Looking For Has minimum 3 years of experience in a global service delivery team.

• Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc.
• Has excellent written and verbal communication skills.* Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the required areas.
• Has experience in exercising tact and diplomacy for sensitive situations.* Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information.
• Exposure to an Oracle ERP environment is a plus.* Voice support experience in a Global setup is a must* Willingness to work in 24*& 7 environment* Willing to work in night shifts* What’s In It For You* Training and professional development* Performance coaching* Work with fun team in a supportive environment* Work at a strong and growing company* Community involvement opportunities* Lucrative night shift allowances*What’s In It For You*At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.

That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

About Arrow Arrow Electronics*, Inc. (NYSE : ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies.

Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.

67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Learn more at www.arrow.com (