Talent.com
Technical Support Advisor

Technical Support Advisor

ConfidentialAhmedabad
1 day ago
Job description

Role & Responsibilities :

  • Provide technical support and expert guidance to customers on GPS tracking systems, fleet management software, and related services.
  • Troubleshoot hardware and software issues related to GPS devices, mobile applications, and fleet management platforms.
  • Assist clients with device installation, configuration, and calibration.
  • Conduct remote diagnostics and guide customers through problem resolution processes.
  • Educate customers on best practices for optimal use of GPS tracking solutions.
  • Coordinate with technical teams for escalations and complex troubleshooting tasks.
  • Maintain customer records, issue logs, and resolution documentation in CRM or support systems.
  • Provide product training and demonstrations for clients and internal teams.
  • Collaborate with sales, support, and operations teams to ensure high customer satisfaction.

Required Skills & Qualifications :

  • Technical knowledge in GPS tracking, IoT, telematics, or related fields.
  • Experience in customer support, troubleshooting, and technical advisory roles.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with GPS devices, fleet tracking software, and mobile applications.
  • Ability to manage multiple client issues independently.
  • Basic understanding of networking, SIM configurations, and software installations.
  • Proficiency in MS Office, CRM tools, and ticketing systems.

    • Skills Required

    gps tracking, Fleet Management, Technical Support, Troubleshooting, Iot, telematics

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