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Head Of Operations
Head Of OperationsVanmoh • Coimbatore, Republic Of India, IN
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Head Of Operations

Head Of Operations

Vanmoh • Coimbatore, Republic Of India, IN
9 days ago
Job description

We are seeking an experienced and capable Operations Manager to lead and streamline operations for Vanmoh Fincare , the financial services vertical of Vanmoh Chitfunds. The ideal candidate must have strong expertise in mutual funds, insurance, and loan products , with the ability to build scalable processes, manage teams, ensure compliance, and deliver seamless service quality.

  • Candidates with prior experience in the chit fund industry will have a significant advantage , as they bring operational discipline, compliance awareness, and grassroots customer management experience.

Key Responsibilities 1. Operations Leadership & Strategy

  • Oversee day-to-day operations across mutual funds, insurance, and loan services.
  • Develop SOPs, process flows, and documentation frameworks.
  • Ensure smooth functioning of customer onboarding, servicing, and fulfillment.
  • Contribute to operational planning and business expansion strategies.

    • 2. Compliance & Risk Management

  • Ensure adherence to SEBI, IRDAI, RBI, and company compliance requirements.
  • Manage KYC verification, audit processes, risk controls, and quality checks.
  • Implement policies for transparent and ethical service delivery.

    • 3. Team Leadership

  • Build and manage the operations team for Vanmoh Fincare.
  • Set KPIs, monitor performance, and ensure continuous improvement.
  • Conduct training sessions on products, compliance, and operational processes.

    • 4. Coordination & Vendor Management

  • Work with lenders, insurance partners, mutual fund companies, and DSAs.
  • Coordinate between field teams, customer service, and internal departments.
  • Ensure timely processing of policies, claims, loan files, payouts, and investments.

    • 5. Technology & Automation

  • Collaborate with tech teams to improve operational efficiency using digital tools.
  • Implement automation for KYC, onboarding, CRM workflows, and reporting dashboards.
  • Track operational metrics and implement data-driven improvements.

    • Required Qualifications & Skills

  • Bachelor’s / Master’s degree in Finance, Business Administration, or related field.
  • 5–10 years of experience in operations within mutual funds, insurance, and loan verticals.
  • Strong understanding of regulatory guidelines (SEBI, IRDAI, RBI).
  • Proven ability to lead teams and manage large-scale operations.
  • Excellent communication, leadership, and decision-making skills.
  • Familiarity with CRM tools, financial platforms, dashboards, and digital workflows.

    • Added Advantage (Preferred Experience)

    Candidates with experience in chit fund operations will have an edge due to :

  • Strong exposure to member handling and high-volume transactions.
  • Practical knowledge of financial collections, due diligence, and risk control.
  • Ability to manage on-ground customer operations and compliance checkpoints.
  • Better understanding of Vanmoh’s business model and customer base.
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    Head Of • Coimbatore, Republic Of India, IN

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