Process manager for bank of barodaT&M Services Consulting Pvt Ltd • Bengaluru, Karnataka, India
Process manager for bank of baroda
T&M Services Consulting Pvt Ltd • Bengaluru, Karnataka, India
11 hours ago
Job descriptionDefine and track KPIs to measure process effectiveness. Analyze collection performance trends and suggest actionable insights. Prepare and present performance reports and improvement recommendations to senior management. Ensure all debt collection processes comply with RBI guidelines and internal policies. Regularly update processes in line with regulatory changes. Coordinate with legal and compliance teams to maintain fair and transparent collection practices. Lead improvement projects using Lean, Six Sigma, or other continuous improvement methodologies. Introduce technology-driven automation solutions to enhance efficiency. Identify opportunities to reduce operational costs while improving collection outcomes. Coordinate with external collection vendors to ensure alignment with internal standards. Monitor vendor SLA performance and adherence to approved processes. Implement process controls to integrate vendor activities seamlessly into the overall strategy. Identify and mitigate operational, reputational, and compliance risks. Develop contingency plans for high-risk scenarios. Ensure processes are designed to handle fluctuations in debt portfolios and market changes. Work closely with Risk, Finance, IT, Legal, and Compliance teams to align processes with business goals. Coordinate with the MIS team to ensure accurate reporting and data-driven decisions. Bachelor’s / Master’s degree in Business, Finance, Operations, or related field. 5–10 years of experience in process management, preferably in banking or debt collection. Strong understanding of RBI regulations and compliance requirements. Experience with Lean, Six Sigma, or continuous improvement frameworks is a plus. Excellent analytical, stakeholder management, and communication skills.
Job Title : Process Manager – Debt Collection for Bank of Baroda
Location : Lucknow and bangalore
Company : Bank of baroda
About the Role
We are seeking a highly skilled Process Manager – Debt Collection to design, optimize, and manage end-to-end debt collection processes. The ideal candidate will bring strong process excellence expertise, regulatory understanding, and data-driven decision-making skills to improve efficiency and enhance overall collection performance.
Key Responsibilities
1. Process Design & Optimization
- Develop, document, and implement Standard Operating Procedures (SOPs) for debt collection.
- Review and analyze existing processes to identify bottlenecks and areas for improvement.
- Collaborate with cross-functional teams (Risk, Compliance, IT, etc.) to redesign and integrate processes seamlessly.
2. Performance Monitoring & Reporting
3. Regulatory Compliance
4. Process Improvement Initiatives
5. Vendor Management
6. Risk Management
7. Stakeholder Collaboration
Qualifications
How to Apply
Interested candidates can share their updated resume at :
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Manager • Bengaluru, Karnataka, India
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