Dentist - Non Clinical

About the Role :

We are looking for a dynamic and empathetic Patient Engagement Manager / Customer Success Officer with a background in Bachelor of Dental Surgery (BDS) to lead our patient interaction and engagement initiatives. The role involves building strong relationships with patients, ensuring seamless communication, and driving high-quality patient experience.

Key Responsibilities :

• Resolve customer queries related to dental products or services with strong clinical understanding
• Act as a liaison between dentists / customers and the internal product team
• Identify upselling and cross-selling opportunities based on customer usage patterns
• Conduct regular follow-ups to ensure high levels of customer satisfaction
• Create and maintain documentation for customer support cases

Requirements :

What We Offer :