Operations Manager, Ring

Key job responsibilities

• You lead your team to deliver results.
• You establish the right team structure to respond to customer needs and business goals as well as operational / developmental objectives.
• You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
• You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
• You are able to reach consensus on approach to meet business needs.
• You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
• You audit employee work to make sure results are high quality.
• You manage difficult problems / efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs : time vs. quality vs. resources.
• You genuinely recognize success by giving credit to all employees who contributed.
• You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
• You actively manage your team’s commitments, recognizing that their ability to meet every expectation will at times be constrained.

About the team

Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.

BASIC QUALIFICATIONS

• Bachelor's degree or higher (Any Stream)
• Previous experience as an Operations, Project or Program Manager directly managing and developing Data Associates
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency verbal and written communication skills in English
• Experience with process improvement / quality control tools and methods

PREFERRED QUALIFICATIONS

Master’s Degree

• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Excellent communication, strong organizational skills and very detail-oriented
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations
• Experience with aspects of speech and language technology

Our inclusive culture empowers Amazonians to deliver the best results for our customers.