No longer accepting applications
Service Delivery Manager — IT Infrastructure Services
TECEZEbhubaneswar, orissa, in11 hours ago
Job descriptionGovern Incident, Request, Problem, Change (CAB) and Major Incident processes; act as on-rotation MIM for P1s. Ensure SLA / OLA attainment across network, cloud, server, storage, telephony, workplace towers. Own capacity & demand planning (skills matrix, on-call rosters, vendor / backfill). Lead service transitions (KT, runbooks, acceptance criteria, warranty). Drive continual improvement (trend analysis, RCA / RFO, automation opportunities). Maintain account / tower-level P&L with a weekly cadence : Revenue recognition (T&M vs Fixed), timesheet hygiene, milestones. COGS : staffing, cloud credits / consumption, licenses, partner costs. Variance analysis vs budget; forecast next 4–8 weeks. Billing & AR : invoice schedule, DSO, PO / budget burn, change orders. Margin protection : scope control, rate-card adherence, vendor rebates, cost optimization. Publish Friday P&L Snapshot with actions and owners; track to closure. Run Daily Ops huddles , Weekly Service Reviews , Monthly / Quarterly Business Reviews (MBR / QBR) . Maintain stakeholder maps (customer, vendors, internal towers), escalation paths, and comms plans. Present service health, risks, and improvement plans with clear business outcomes. Hire, onboard, coach; assign workloads; set goals / KPIs. Establish a performance rhythm (1 : 1s, feedback, training on ITIL, tools, financial literacy). Create, publish, and maintain SOPs and tower runbooks ; enforce version control and audit trails. Ensure CMDB / asset hygiene; align with ISO 27001 controls and customer policies. Daily Ops Dashboard : open tickets by priority / age, SLA risks, overnight P1 / P2s summary, changes scheduled today, capacity roster, vendor blockers. Major Incident Update (as needed) : impact, workaround, ETA, next comms time. Weekly P&L Snapshot (per account / tower) : Revenue recognized | Invoiced | Unbilled | AR / DSO | COGS | Gross Margin % | Variance vs Plan | Forecast (4–8 wks) . Actions to correct slippage (owner / date). Service Review Pack : SLA / OLA heatmap, ticket trends, top 5 repeat issues, change success rate, patch / backlog status, risks & mitigations, customer sentiment / CSAT. MBR Deck : KPI trends (3–6 months), RCA status, automation / savings realized, DR / backup posture, security exceptions, roadmap & resource plan, financial roll-up vs budget , 60-day forecast, improvement OKRs.
Service Delivery Manager — IT Infrastructure Services
(Network
- Cloud
- Server
- Storage
- Telephony
- Staffing
- Digital Workplace)
Function : Service Delivery
Reports to : Head of Service Delivery / Operations Director
Seniority : Hands-on Manager (player–coach)
Team : Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasks
Location : India
Travel : Role Summary
Own end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs / runbooks, and drive measurable improvements in SLAs, CSAT, and margin.
Key Responsibilities
1) Service Delivery & Operations (ITIL)
2) Financials — Weekly P&L Ownership
3) Customer Governance & Stakeholder Management
4) Team Leadership (2–5 Coordinators)
5) SOPs, Runbooks & Compliance
Reporting Cadence & Templates
Daily (by 10 : 00)
Weekly (every Friday EOD)
Monthly (MBR, by 3rd business day)
#teceze #itservices
Create a job alert for this search
Service Delivery Manager • bhubaneswar, orissa, in
Related jobs
As a Platform Management Manager you provide leadership to multiple teams who maintain and support a wide range of software applications for Workforce Management.
You oversee and optimize these proc...Show moreLast updated: 25 days ago
SAP dCEM (Digital Customer Engagement Manager).This is SAP Customer Engagement Manager position which is elevated role as per career progression / path for SAP Basis consultant who would like to bec...Show moreLast updated: 25 days ago
- Promoted
Technical Services Manager
GenScriptbhubaneswar, orissa, in Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
IT Operations Lead
aecc - digital innovation hubbhubaneswar, orissa, in The IT Head will lead the organisation’s IT operations, ensuring seamless technology support, reliable infrastructure, and efficient vendor management.
This role is responsible for driving operation...Show moreLast updated: 17 days ago
- Promoted
Manager - Professional Services
BQE Softwarebhubaneswar, orissa, in We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 28 days ago
- Promoted
Senior Manager–Cloud Infra Architect
Best Infosystems Ltd.bhubaneswar, orissa, in Senior Manager–Cloud Infra Architect_Full-Time_Remote (Delhi NCR).Senior Manager–Cloud Infra Architect.Azure Cloud Architect, migration, Infrastructure as Code (IAM), Terraform, ARM templates, Bice...Show moreLast updated: 30+ days ago
- Promoted
H1B Resource Deployment Manager
PTR Globalbhubaneswar, orissa, in Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs.
We support some of the most ...Show moreLast updated: 30+ days ago
- Promoted
ServiceNow Architect
Enterprise Minds, Incbhubaneswar, orissa, in The ideal candidate will have a proven track record of leading architecture, design, and delivery of ServiceNow solutions in large, complex environments.
Lead the architecture, design, and implement...Show moreLast updated: 30+ days ago
- Promoted
- New!
Information Technology Infrastructure Manager
Lactalis Indiabhubaneswar, orissa, in India (Remote Management of Australis Operations).SAP Basis, SD, WM, PP, MM,BI / BW, Linux Server Administrators).IT & SAP Infrastructure Manager.
India to lead our technical team and oversee the IT i...Show moreLast updated: 11 hours ago
- Promoted
Manager IT Application Support - WFM Platform Management & Automation - REMOTE Role - Night Shifts
TELUS Digitalbhubaneswar, orissa, inRemote
- Promoted
- New!
Regional Service Delivery Head
Tagbhubaneswar, orissa, in The Regional Service Delivery Head (RSDH) serves as the strategic and operational bridge between the India Global Delivery Center and the markets (AMS, EMEA, or APAC).
This role ensures that regiona...Show moreLast updated: 11 hours ago
- Promoted
Lead ServiceNow Developer
Buxton Consultingbhubaneswar, orissa, in Position : Lead ServiceNow Developer.IST daytime with a few hours overlapping PST until 12 PM PST (which is 3 pm IST to 12.
Key Skills : ServiceNow, Human Resource Service Delivery (HRSD), Customer Se...Show moreLast updated: 27 days ago
- Promoted
It Service Continuity Manager
RED GlobalBhubaneshwar, Republic Of India, IN Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
- New!
Delivery Leader- Telecom
Incedo Inc.Bhubaneshwar, Republic Of India, IN You are passionate about Technology, quality and making raving fans of your clients and users.You put your client first and are passionate about making and keeping commitments.You challenge others ...Show moreLast updated: less than 1 hour ago
- Promoted
IT Service Continuity Manager
RED Globalbhubaneswar, orissa, in Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
Infrastructure Project Manager
Akkodisbhubaneswar, orissa, in Manage IT infrastructure projects, with a focus on network technologies and datacenter management.Lead and coordinate datacenter moves, migrations, and implementation projects.Ensure compliance wit...Show moreLast updated: 20 days ago
- Promoted
Technical IT Infrastructure - PM
Verdantasbhubaneswar, orissa, in ASEC Engineers – A Verdantas Company.Global Infrastructure & Cloud Operations team.This role will be instrumental in documenting the current and future state of our IT environment, working closely ...Show moreLast updated: 5 days ago
- Promoted
Network Project Manager
NIITbhubaneswar, orissa, in NIIT is a leading Skills and Talent Development Corporation, building a manpower pool for global industry requirements.Founded in 1981 to help the nascent IT industry overcome its human resource ch...Show moreLast updated: 4 days ago
- Promoted
Delivery Lead
RapidBrainsbhubaneswar, orissa, in Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 26 days ago
- Promoted
Remote_HCLTech_SAP Basis Cloud Migration
HCLTechbhubaneswar, orissa, inRemote