We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Nashik India. As the first point of contact for our guests you will play a crucial role in ensuring exceptional customer experiences and maintaining the high standards of our hotel.

• Warmly greet and welcome guests upon arrival providing a positive first impression of our hotel
• Efficiently manage the checkin and checkout processes ensuring a smooth and pleasant experience for all guests
• Handle guest inquiries requests and complaints promptly and professionally always striving to exceed expectations
• Maintain accurate guest records and room status information using our hotel management software
• Collaborate closely with other departments such as Housekeeping and Maintenance to address guest needs and resolve issues
• Process payments and manage cash transactions accurately
• Assist with reservations including booking rooms and answering questions about hotel amenities and services
• Maintain the cleanliness and organization of the front desk area
• Stay informed about local attractions events and services to provide knowledgeable recommendations to guests
• Ensure compliance with hotel policies procedures and safety regulations
• Participate in team meetings and training sessions to continuously improve service quality

Qualifications :

Remote Work : Employment Type :

Fulltime