Engineering Manager Gen Ai

About Us

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across omnichannel voice agents and bots Exotel is trusted by more than 7000 clients worldwide spanning industries such as BFSI Logistics Consumer Durables E-commerce Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue optimised costs and exceptional customer experience (CX). Exotel steps forward as your transformative partner offering an AI-powered communication solution to address all three!

As the engineering manager of the team your

Roles and Responsibilities

• Build and mentor a team of engineers

Create an environment and culture where efficiency and innovation thrive

Manage the learning and development of team members.

Work with stakeholders (Business owners Product managers Architects) to identify objectives for the team and deliver outcomes. This includes

Translate the engineering roadmap into executable internal projects and own the end-to-end execution of these projects.

Track and report engineering health metrics (such as bugs by severity production incidents etc.)

Ensure quality through processes ( Review code test plans and deployment plans.)

Work with Product managers for the functional roadmap and requirements

Work with Architects for non-functional requirements

Liaise with all stakeholders on priorities and timelines

Own up delivery - guide the team to deliver

Must-haves

Good-to-haves

Required Experience :

Manager

Key Skills

Hospitality Experience,Go,Management Experience,React,Redux,Node.js,AWS,Mechanical Engineering,Team Management,Leadership Experience,Mentoring,Distributed Systems

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 8 - 10