Lead ATG Support Engineer

Job Title : ATG Architect Support Role

Location : Remote

Experience : 12 Years

Employment Type : Full-time with AB2

Notice Period : Immediate to 30 Days Preferred

Job Summary :

We are seeking a skilled ATG Architect for a Support Role responsible for maintaining troubleshooting and enhancing Oracle ATG Commerce applications. The ideal candidate will have strong experience in ATG-based systems and a deep understanding of support processes incident handling and performance optimization in a production environment.

Key Responsibilities :

Provide technical support and maintenance for Oracle ATG eCommerce applications.

Troubleshoot and resolve production issues performance bottlenecks and outages.

Collaborate with cross-functional teams to identify root causes and implement solutions.

Ensure system stability uptime and performance through proactive monitoring and tuning.

Apply patches upgrades and configuration changes in coordination with DevOps / Infra teams.

Create and maintain technical documentation and knowledge base articles for support activities.

Participate in on-call support rotations and handle high-priority incidents as needed.

Coordinate with development teams for bug fixes and enhancements.

Ensure adherence to SLAs and ITIL-based support processes.

Required Skills and Qualifications :

12 years of overall experience with at least 10 years in Oracle ATG Commerce.

Strong understanding of ATG modules including BCC CSC Personalization and Publishing.

Experience in application support incident management and system monitoring.

Handle the customer tickets Handle production support Handle prod release support and handle power environment.

Hands-on expertise in Java / J2EE JSP Web Services (REST / SOAP).

Familiarity with performance monitoring tools (e.g. AppDynamics Dynatrace Splunk).

Good understanding of production deployment practices and troubleshooting.

Excellent communication and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications :

Experience in both B2B and B2C ATG Commerce environments.

Familiarity with cloud platforms (AWS Azure) and CI / CD tools.

Exposure to ITIL practices and ticketing systems (ServiceNow Jira).

Oracle ATG certification (if available).

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Experience : years

Vacancy : 1