HR Shared Services Specialist

Duties

Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal

Provide support to employees across all stages of the employee lifecycle

Ensure requests are resolved in an appropriate and timely manner

Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base

Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues

Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition. Ensure early identification of service issues and requirements

Provide input and insight for enhancement opportunities including tools, processes and policies

Skills :

Excellent communication and articulation skills

Attention to detail

Quick learner