EV Charging - Operations & Maintenance For a leading Auto OEM

Roles and Responsibilities

The role is contractual - Third party payroll, 1 year renewal annuallyA leading Automotive Brand is looking for candidates for handling the EV charging station operation & maintenanceThe operation and maintenance manager position will manage end-to-end operations, service and maintenance requirement of the assigned area, including customer service interactions,reports, and repairs. Provides the high level of customer service with a sales-minded attitude tomeet SLAs, defining & delivering on requirements, monitoring sites operations and working tosolve breakdowns & managing service request, and parts & inventory

Responsibilities

Owning end to end operations, service & maintenance requirements for the assigned area or number of EV stations

• Creating monitoring matrix of all the sites. Regularly monitoring charger management system to track all faults, errors, breakdowns of the sites
• Ensuring perfect operations of all sites keeping high uptime and seamless operations
• Ensure Servicing, attending breakdowns, commissioning and testing is completed within specified quality levels and time limits.
• Regular field visits and inspection of the sites to solve sites issues.
• Display extensive working knowledge of the EV chargers and company’s service offerings
• Exercise ownership of not just individual sites, but the overall portfolio of projects within your region
• Work on developing escalation matrix with the business team.
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures vendors adheres to all regulations
• Ensure exemplary customer satisfaction and business requirement targets
• Manage parts, inventory , and service business in the assigned area or the customer base

Internal and external stakeholder management

Act as key contact for the vendors and an escalation point for project issues. Build and maintain strong relationships with internal and external stakeholders and effectively communicates with all stakeholders.

Coordinate between internal teams and external agencies to deliver on the responsibilities

Regularly audit if vendors’ services are meeting all standards and maintenance and repair work is carried out effectively, correctly, and thoroughly.

Site validation & Testing

Support the rollout team in installation and commissioning of the chargers

To analyse designs / drawings and foresee the flaws and difficulties that may arise during erection & commissioning

Communication

Providing performance feedback regarding allocated resources working on projects

Conduct regular site checks to monitor progress and quality standards

Daily reporting of the assigned area to the business team

Market reading

Responsible for documentation and governance of the CI operations tracker, maintenance & service activities

Monitor and define breakdown patterns and prepare reports