No longer accepting applications
Team Lead
The HIRDchennai, tamil nadu, in8 hours ago
Job descriptionMinimum 2 + years of experience in Customer Support – International Voice Process . Proven experience handling Inbound and Outbound Voice Operations . Strong exposure to contact center metrics – AHT, CSAT, Attrition, and Quality. Demonstrated ability to lead large teams (20+) in a fast-paced BPO / Customer Service setup. Excellent communication (verbal & written) and interpersonal skills. Hands-on experience in performance management, coaching, and RCA (Root Cause Analysis) . Proficiency in CRM tools (Salesforce, MS Office 365) and reporting dashboards. Should be comfortable with night shifts and immediate joiners will be preferred.
Team Lead – Customer Support (International Voice Process)
Location : Airoli,Navi Mumbai
Salary : Upto 8 LPA
Shift : Night Shift (US Process)
Work Mode : Work from Office
Experience : Minimum 2+ Years (Customer Support – International Voice Process)
Key Responsibilities :
- Lead and manage a team of 20+ associates in International Voice Support (Inbound & Outbound).
- Ensure adherence to key metrics including AHT, CSAT, FCR , and Quality SLAs .
- Conduct regular performance reviews, coaching, and feedback sessions to drive productivity.
- Analyze daily / weekly reports to identify trends and improvement opportunities.
- Manage escalations efficiently while maintaining customer satisfaction at the core.
- Collaborate with cross-functional teams (Quality, Training, WFM) to enhance process efficiency.
- Ensure 100% compliance with company policies, attendance, and shift rosters.
Required Skills & Experience :
Create a job alert for this search
Team Lead • chennai, tamil nadu, in
Related jobs
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Deliver a high level of knowledge and customer service within...Show moreLast updated: 30+ days ago
- Promoted
- New!
Team Lead
Randstad EnterpriseSaint Thomas Mount, Tamil Nadu, India As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations.Our int...Show moreLast updated: 4 hours ago
- Promoted
Team Lead
Zensar TechnologiesChennai, IN ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show moreLast updated: 3 days ago
- Promoted
Java Team Lead
DexianChennai, Tamil Nadu, India Overall 8+ years of work experience in Sr.Spring, Spring Security, Spring Boot (5+ years of experience).Web Services and SDLC phases (5+ years of experience).
JSF, Hibernate, Maven, Log4j (4+ years ...Show moreLast updated: 3 days ago
- Promoted
Support Team Lead
MovateChennai, Tamil Nadu, India Looking for 10-13 years of L1 Support experience.Technically skilled in IIS, monitoring, and alerting tools Datadog ,.Power automates(power script) , AWS / Azure, ticketing tools like ServiceNow or a...Show moreLast updated: 15 days ago
- Promoted
Business Development Team Lead
Soft Suave TechnologiesChennai, Tamil Nadu, India If you have a proven track record of selling.Drive new business and convert high-value opportunities across domestic and international markets through strategic outreach (inbound and outbound calls...Show moreLast updated: 30+ days ago
Team Lead
Saaki Argus & Averil ConsultingChennai, Tamil Nadu, IndiaQuick Apply
- Promoted
Team Lead
ConfidentialChennai Experience diagnosing and troubleshooting basic hardware and software issues on desktops, laptops, mobile, audio-visual and tablets.
Experience with remote desktop applications and remote troublesho...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, AMZL
AmazonChennai, Tamil Nadu, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 15 days ago
- Promoted
- New!
Oracle Team Lead
Tata Consultancy ServicesChennai, Tamil Nadu, India Experience : 7-12 years experience.Apply only if you are available on Saturday(15th Nov) for face to face interview.Expert Troubleshooting & Resolution : Act as the final escalation point (L3 / L4) for...Show moreLast updated: 6 hours ago
- Promoted
.NET Full Stack Team Lead - Contract
Gravity Infosolutions, Inc.chennai, tamil nadu, in Work Timings : 2 PM – 11 PM (IST).Develop and integrate software components per design and functional requirements.Conduct unit testing, documentation, and peer code reviews.Collaborate with project...Show moreLast updated: 1 day ago
- Promoted
Team Lead, Team lead
AmazonChennai, Tamil Nadu, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 15 days ago
- Promoted
Team Lead - AMZL, Last mile
AmazonChennai, Tamil Nadu, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 15 days ago
- Promoted
D365 F&O Team Lead
ConfidentialChennai Responsibilities will include : .Lead the D365 F&O squad on support, administration, implementation and refinement of the companies F&O integration, in line with product and business priorities.Work ...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
Consolidated AnalyticsChennai, Tamil Nadu, India Walk in drive @ Chennai on 8 Nov 2025).Team Leader — Due Diligence / Underwriting (U S Residential Mortgage).The Team Leader will oversee a team of Due Diligence Underwriters / Review Specialists, ...Show moreLast updated: 28 days ago
- Promoted
Team Lead
Valkyrie People ConsultingChennai, IN Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring.
We specialize in executive search, recruitment process ou...Show moreLast updated: 30+ days ago
- Promoted
Team Leader
MSX InternationalChennai, Tamil Nadu, India Role : Team Leader Responsibilities : Automotive Industry Expert : Deep Automotive / Technical experience and Team management - Technical University degree or acquired by experience and technical ce...Show moreLast updated: 30+ days ago
- Promoted
Backend Technical Team Lead - AEM
XeragoChennai Description : We are looking for a seasoned AEM Backend Technical Team Lead with 6+ years of experience in CMS developme...Show moreLast updated: 30+ days ago
- Promoted
- New!
Team Lead
The HIRDSaint Thomas Mount, Tamil Nadu, India Team Lead – Customer Support (International Voice Process) Location : Airoli,Navi Mumbai Salary : Upto 8 LPA Shift : Night Shift (US Process) Work Mode : Work from Office Experience : Minimum 2+ Ye...Show moreLast updated: 4 hours ago