Job Description

Good Computer navigation skills, keyboarding skills

Should be familiar with MS Office

Possesses necessary knowledge of business concepts to effectively perform the job

Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.

Commits to achieving specific objectives and takes ownership for accomplishing them.

Responsible for handling high volumes of transactions.

Effectively balances quality, timeliness and productivity standards

Self discipline

Result orientation

Adaptability

Good written and verbal communication skills

Listening and comprehension skills

Questioning and Reasoning Skills

Customer Service focus and telephone etiquette

Ability to multi task, prioritize and manage daily work activities