15h Left! General Manager Operations

POSITION OVERVIEW :

General Manager (GM) is a business-critical role at BFIL which bridges senior leadership and field operations, ensuring the smooth running of the business in multiple branches, units, and divisions. This role is critical for the company's growth and maintaining financial sustainability while ensuring effective field operations and strong customer relationships.

The General Manager will be responsible for managing and growing a loan portfolio of INR 400-500 crores across multiple branches within the assigned region. This role involves providing strategic leadership, overseeing business operations, ensuring compliance, and leading a team of approximately 250 employees including Field Assistants, Assistant Branch Managers, Branch Managers, Unit Managers, and Division Managers.

KEY RESPONSIBILITIES :

Business Development and Strategy :

• Drive business growth through member acquisition, loan disbursements, and cross-selling of CDF, two-wheeler, and IndusInd Banks liability products.
• Develop and implement strategies to expand outreach in underserved areas : identify new branch locations and pilot and roll out potential new products and services.
• Serve as the chief spokesperson for BFIL, while maintaining relationships with local communities and external stakeholders such as banks, local police, local leaders, etc.

Portfolio Management :

Process Management :

Compliance and Risk Management :

Team Leadership :

Member Relationship Management :

SKILLS & EXPERIENCE :