Accounts Receivable Specialist

Key Responsibilities

Operational & Process Management

• Oversee the end-to-end AR process : invoicing, cash application, collections & dispute resolution.
• Monitor customer accounts, ageing reports, overdue balances; set and track KPIs such as Days Sales Outstanding (DSO), collection rate, bad-debt write-offs.
• Ensure payments are applied accurately and timely; reconcile AR sub-ledger to general ledger; manage unapplied or unresolved items.
• Develop, implement and maintain AR policies, procedures, internal controls (including SOX, GAAP compliance) to reduce risk of revenue leakage and bad debt.
• Collaborate cross-functionally (Sales, Customer Success, Legal, Operations) to resolve escalated issues with large or strategic customers; negotiate settlements when required.
• Provide forecasting : short, medium and long-term cash inflows from receivables; support working capital planning.
• Lead process improvement and automation initiatives in the AR function : improving accuracy, scalability, efficiency, leveraging ERP or AR automation tools.