Order Management Specialist - SAP ERP Module

Job Description : Overview :

The Order Management Specialist provides top-tier customer service to their assigned accounts through proactive management of orders from receipt through shipping and by partnering with cross-functional team members and stakeholders to ensure best-in-class results. Effectively communicate with field sales, internal departments (Planning, Finance, Collections, Sales, PLM & warehouse )to keep everyone up to date on the status of the sales orders throughout the life cycle of the orders.

Responsibilities :

• Entering and processing customer orders accurately and efficiently, including managing order modifications, returns, and exchanges.
• Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience via phone and or email
• Monitoring order statuses and communicating updates to customers, ensuring timely fulfillment of orders.
• Working with sales, warehouse, and other internal teams to ensure accurate and timely order processing.
• Investigating and resolving customer issues related to orders, shipments, and returns.
• Assisting in inventory control and management to ensure adequate stock levels.
• Contributing to process improvement initiatives to enhance efficiency and customer satisfaction.
• Ability to analyze customer issues, identify root causes, and propose solutions.
• Create 3rd party B2B PO's when required
• Run daily open order reports and follow up with open actions
• Learn the company policy and procedures for all orders submitted

Requirements and Qualifications :

Hours of Coverage :

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