Expert Conversational Intelligence Developer

At Yuna, our mission is to revolutionize mental health support accessibility.

With lengthy waiting times for therapists reaching up to 48 days, we offer immediate mental health support needs. Every member of our team contributes to shaping the future of mental health technology.

This staff-level role oversees the core conversational intelligence of our platform. You'll drive user-visible improvements quickly while elevating empathy, reliability, and guardrails.

• Lead the end-to-end model lifecycle of our conversational AI
• Collaborate with clinical psychologists to ensure the efficacy of our conversational AI
• Design intuitive flows and safe retrieval for mental-health use cases
• BUILD and own the evaluation flywheel : benchmarks, judge models, rubrics for conversational quality, ability to help, safety
• Implement alignment & safety layers aligned to clinical guidelines