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Member Experience Manager

Member Experience Manager

ConfidentialMumbai
10 days ago
Job description
  • Responsible for managing the entire Member Onboarding Process to ensure a smooth start to the member's fitness journey.
  • Conducts comprehensive fitness consultations to understand individual needs and goals.
  • Determines the right mix of personnel and tools tailored for each member to optimize their experience.
  • Accountable for improving and maintaining a strong retention score through proactive member engagement.
  • Strategizes, organizes, and promotes programs across multiple areas including Community Events, Self-Directed Workouts, Group Classes, and Personal Training .
  • Manages the onboarding of trainers and is responsible for staff training and development .
  • Creates regular touch-points with members, including calling irregular members to re-engage them.
  • Develops educational resources and plans member engagement activities to build long-term member satisfaction and loyalty.

    • Skills Required

    Retention Management, Staff Training

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    Experience Manager • Mumbai

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