Implementation Analyst

What does a successful Specialist, Technical Professional Services (Implementation Analyst) do?

As an Implementation Analyst, you will be responsible for onboarding and rolling out of new and existing clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project / Implementation managers from other Fiserv teams and / or clients, identify / help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. You must have the ability to listen and understand the client's business challenges and opportunities.

Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.

What you will do

• You will perform implementations for Fiserv's clients via telephone, e-mail, and web-based contact channels.
• Deliver professional and timely client / internal communications regarding current implementation / support cases.
• You will thoroughly track, organize, and document all product and support related activities.
• You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
• Handle mission critical projects during and after implementation.
• Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
• Discuss technical issues with business analysts and developers.
• Recreate problem locally and identify underlying defects.
• Perform technical evaluation of the defects.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

What you will need to have

What would be great to have

Working Hours (IST) :