Customer Engineer (Data Engineer)

In this role, you will be the technical point of contact for the customer – a trusted partner for their IT leadership – as the primary engineer on the project, working with multifunctional teams both internally and externally. You are a customer-facing data engineer who genuinely loves solving problems and can handle client expectations while working on complex technical issues under pressure.

You’re comfortable working across diverse teams and are not afraid to dig into data and code to deliver results. You thrive in high-stakes environments and understand what it means to be a trusted technical partner to some of the world’s largest enterprises.

Key Responsibilities :

Customer Engineers are the technical owners of post-sale customer success, responsible for implementing and supporting Marketing AI solutions.

You will :

• Work hands-on with Uniphore’s CDP platform and supporting components to implement data pipelines and integrations
• Collaborate with Solution Architect, Solution Consultants, Engagement Managers and Product Engineering, to deliver on complex customer use cases
• Act as the primary technical contact and trusted advisor for customers along with the Solution Architect
• Coach and mentor junior Engineers on the team
• Design and configure workflows based on client business needs using SQL, Python, and cloud infrastructure
• Build data models that support personalization, lookalike modeling, and omnichannel activation
• Set up ETL pipelines across disparate sources and create unified customer views
• Configure Uniphore product features and external data connections (APIs, S3, etc.)
• Produce detailed technical documentation
• Proactively identify and resolve blockers to ensure project timelines are met
• Serve as a source of feedback for our product team, full stack and backend engineering teams

Qualifications :

hands-on experience in Agile development and proficiency in tools like Asana, Jira, Smartsheet, etc.