Client Engagement Manager

Company Description

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Role Description

This is a full-time, on-site role for a Customer Relations Specialist located in Ahmedabad. The Customer Relations Specialist will be responsible for ensuring high levels of customer satisfaction through customer retention activities, providing exceptional customer support and service, addressing inquiries, and resolving issues. Daily tasks include maintaining open and effective communication channels with customers, identifying needs and opportunities to improve customer engagement, and ensuring a seamless customer experience.

Qualifications

• Proficiency in Customer Retention and maintaining high Customer Satisfaction levels
• Strong skills in Customer Support and Customer Service
• Excellent Communication abilities, both verbal and written
• Ability to manage customer feedback and resolve complaints effectively
• Strong organizational skills and attention to detail
• Experience in customer relations or relevant roles is an advantage
• Bachelor's degree in Business Administration, Customer Relationship Management, or related field is preferred