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Executive Relationship Manager - LOY

Executive Relationship Manager - LOY

ConfidentialTiruchirappalli, India
3 days ago
Job description

Role description

JOB DESCRIPTION

Position Title

Relationship Manager

Department

Direct Distribution - Direct Sales Force

Level / Band

Officer

Reports to Direct

Sales Manager

Geographic Area Covered

As per mapped branch & city

Stakeholders - Internal

DSF Sales Force

Stakeholders - External

Exiting Tata AIA Consumers

Organizational Relationships Job Dimensions

Key Result Areas

Sales

  • . Achieve the set business targets on ANP and case count
  • . Acquire New Customer through following : Leads

Natural market References Orphan base

  • . Fix meetings with the prospects to conduct need
  • analysis and explain products

  • . Implement and adhere to Need Based Selling Model.
  • . Up- sell & Cross Sell the Orphan Base of Customers allocated.
  • . Ensuring timely issuance of policies by resolving pending etc.
  • . Render prompt post sales service to all allocated customers with respect to all domains
  • . Adhere to the customer touch-point engagement in order to service his portfolio of customers.
  • . Maintaining the desired persistency ratio
  • . Strategize and interact closely with the supervisor on delivering on Business nos.
  • . Work collectively with the supervisor and conduct joint sales calls whenever required
  • . To develop and implement short term and long term
  • plans to achieve sales targets

  • . Adhere to Activity management framework advised
  • . Follow - up on their database / leads provided by Lead Management System (Orphan / New Prospects.
  • Customer orientation & reporting / (MIS)

  • . Update the LMS (Lead management System) on a daily basis.
  • . Adhering to the Training Road map.
  • . Providing timely reports to the Supervisor / Area manager as per the requirement.
  • . Ensuring compliance to internal sales process
  • . Should be process & product champion to ensure adherence to TALIC policies and procedures.
  • . Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process
  • changes.

    Skills Required

    Technical

    Behavioral

    Essential

    Desired

    Interpersonal Skills

    Communication Skills

    Creative thinking skills

    Supervising / Leadership skills

    Teamwork Skills

    Influencing Skills

    Relationship Building Skills

    Decision Making Skills

    Incumbent Characteristics

    Essential

    Desired

    Qualification

    Graduate

    Graduate

    Experience

    0 -2 years' experience

    2 years' experience with similar role

    Age

    Below 30 years

    Basic Competency

    Good Attitude

    Clear Communication

    ( Local Language ), Basic English language understanding / communication

    Basic Mathematics ( % calculation etc )

    Disclaimer : This Job Description is indicative in nature. The duty list / Goal Sheet provided to you can vary from the aforesaid in view of Organisational need / requirement from time to time.

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    Relationship Manager • Tiruchirappalli, India

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