Senior Project Manager

This job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

The

Project Manager

will play a pivotal role within the Delivery Management team, leading and overseeing the successful implementation of our products for one or more clients. Utilizing both Waterfall and Agile methodologies, the Project Manager will collaborate closely with clients, as well as internal Implementation and Product teams, to plan, execute, and deliver projects in alignment with contractual obligations. This role is critical in ensuring customer satisfaction, generating referenceable outcomes, and driving project profitability.

• AMER SHIFT

Key Responsibilities

Effectively applies Finastra Implementation methodology and enforces project standards

Define project scope, goals, and deliverables to support strategic initiatives

Maintain and control the project budget including tracking of actuals, forecasts and alignment with client on project expenditures

Provision of timely and accurate information for client billing

Ensure proactive planning of resource requirements

Ensure all resources perform time entry and expense reporting in a timely manner

Ensures project documents are complete, current, and stored appropriately

Maintain full-scale project plans and associated communications documents (i.e. status reports, escalations)

Track project milestones and deliverables throughout project lifecycle

Identify and manage project dependencies and critical path

Define and communicate project success criteria throughout project life cycle

Effectively communicate project expectations to team members and stakeholders in a clear fashion

Proactively manage changes in project scope, identify potential road blocks, and prepare contingency plans

Manage and Control all corresponding project stages requirements analysis / gap analysis, construction, testing, and production conversion, as assigned

Lead & Manage project management conference calls as needed with the clients and / or stakeholders

Provide management reporting on project status and project budget (actuals, POCs, and forecasts)

Recommend budget changes where necessary during life cycle.

Act as POC for clients and stakeholders as it relates to active projects

Responding to client and stakeholder questions within a reasonable amount of time

Review deliverables before passing to clients and / or stakeholders

Coach, mentor, and motivate project team members. Influence positive action and accountability for assigned work and represent company in a professional manner

Develops and fosters client relationships. Continually looking for ways to increase customer satisfaction

Conscious of business development and "add-on" sales opportunities as they relate to the project

Conduct project post mortems and report recommendations to resource managers

Develop best practices and tools for project execution and management

Guiding the team on effective and productive performance

Ensuring the team practices continual improvement through reflection

Facilitating discussion, decision making, and conflict resolution

Providing internal and external communication, improving transparency, and radiating information

Track, report, and action as required KPI's

Proactively management defect management plan

Providing support to the team using a servant leadership style whenever possible, and leading by example

Handle multiple projects, both internal and external

Perform other non-project management duties as directed

Requirements and Qualifications

Minimum of 10 years in project management.

Minimum of 5 years financial industry experience, in either banking and / or software vendor environment; payment industry a plus.

A self-motivated and hard working individual who is goal oriented, able to work with minimal supervision.

Excellent analytical and communication (written and verbal) skills.

Demonstrated ability to multi-task and manage changing priorities to meet the demands of internal and external clients.

Must be able to contribute to an atmosphere of teamwork through collaborative behavior and open communications.

Proficient in MS Project, Office 365, SFDC, Sharepoint; Experience with Kantata, JIRA and QC a plus.

Must be able to interact with all levels of management, from senior management to technical personnel, with Finastra and Bank clients.

Experience in large scale and critical system / software implementations.

Must be available to travel as required by assigned projects.

Willingness to work erratic and long hours when necessary to achieve customer and company objectives.

Work remotely if required.

PMP and / or Prince certification preferred.

First level Scrum Master certification (CSM, PSM) desired.

Good skills and knowledge of servant leadership, facilitation, conflict resolution, continual improvement, and change management.

Knowledge of techniques of reporting progress and KP

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold :

Flexibility :

Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being :

Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

Medical, life & disability insurance, retirement plan, lifestyle and other benefits

ESG :

Benefit from paid time off for volunteering and donation matching.

DEI :

Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development :

Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition

:  Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!