Key Responsibilities :
- Utilize effective strategies and tools to identify and provide solutions to customer concerns.
- Communicate and collaborate with clients, engineers, and other technical staff to ensure timely and effective service delivery.
- Monitor inventory levels and reorder materials or parts as needed to maintain service efficiency.
- Conduct research and attend workshops to stay updated with the latest industry developments, tools, and best practices.
- Prepare and present detailed reports on service performance, findings, and improvement recommendations to managers and supervisors.
- Ensure customer satisfaction through timely resolution of technical issues and proactive support.
- Maintain a record of maintenance activities, repairs, and installations for reference and compliance.
- Adhere to safety standards and company protocols during fieldwork and service operations.
Desired Candidate Profile :
Diploma or Bachelor's degree in Electronics, Electrical, Mechanical, or related engineering fields.1–3 years of experience as a Service Engineer, Field Engineer, or Technical Support Engineer.Strong technical and troubleshooting skills.Excellent communication and interpersonal abilities for client coordination.Knowledge of service documentation, maintenance tools, and testing equipment.Ability to work independently and manage time efficiently.Willingness to travel as required for on-site service or installations.Skills Required
Technical Support, field service, Customer Service, Inventory Management, Electrical Systems, Mechanical Systems