Customer Service Admin

Job description :

• Responsible for interfacing with customers, logistics, manufacturing and / or sales or service representatives to handle a variety of pre-sales or post-sales service functions
• Responds to and / or assists Agilent trade customers and internal customers in areas such as product / service order fulfillment processes, customer service requests such as end-to-end order status management, repair / calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues / administration or lease administration
• Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.
• Quality is of utmost importance for the process.
• May be responsible for booking orders, and / or processing quotes.
• Awareness of SAP CRM and Smartsheet are preferred.
• Must know how, what and when to communicate relevant information.
• Works very closely with partners and ensuring their expectations are met and we'll-handled within process guidelines

Skills Required

Logistic Management, Customer Management, Sap, Crm, smartsheet