DevOps Service Reliability Lead

Job Title : Devops + Incident Management

Experience Range : 6 to 11 Years

Skills : Devops, Incident Management, L2 / L3 Support, Bash, CI / CD, Powershell, Fintech Exp.

Job Location : Bangalore

Notice - Immediate to 30 Days.

Email ID : himanshi@zyoin.com

Your team

This role is part of our Service Operations function that ensures the stability, resilience,

and quality of IT services through strong operational governance and ITIL-aligned

practices. The team drives incident response, change control, and continuous

improvement to support reliable and scalable environments.

Your role in the Team's Success

Your primary responsibility will be to manage complex production and non-production

environments while ensuring alignment with operational standards and compliance

with internal controls. By identifying risks, addressing systemic issues, and enhancing

process efficiency, you will help maintain operational excellence and foster strong

collaboration across engineering, infrastructure, and governance teams. Your role is key

to driving service reliability, environment readiness, and continuous improvement.

What you'll do

• Lead and coordinate the resolution of production incidents, including managing

major incident bridges and war rooms.

environments.

rollbacks.

DevOps tools.

resilience and reduce manual toil.

and CI / CD workflows.

and cross-functional alignment.

sharing sessions.

What you'll need for this role

Key Qualification Requirements :

operational improvements