Mgr Technology Shared Services

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Manager, Technology Shared Services, is responsible for overseeing a team of professionals delivering centralized support services. This role focuses on fostering a high-performance culture, developing talent, and ensuring team alignment with organizational goals. The manager will champion employee engagement, continuous improvement, and operational excellence within the shared services function.

Essential Functions

• Lead, coach, and develop a diverse team of shared services professionals.
• Foster a culture of accountability, collaboration, and continuous learning.
• Conduct regular performance reviews, provide feedback, and support career development.
• Promote employee engagement through inclusive leadership and recognition practices.
• Align team objectives with organizational priorities and service-level expectations.
• Collaborate with cross-functional leaders to identify opportunities for service improvement and innovation.
• Ensure consistent delivery of high-quality shared services (e.g. Procurement, IT, etc.).
• Monitor key performance indicators and service metrics to drive efficiency and effectiveness.
• Manage workload distribution, resource planning, and escalation processes.
• Ensure adherence to internal policies, regulatory requirements, and service standards.
• Support third party risk management activities related to shared services operations

Qualifications

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and / or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Skills Required

performance metrics, service delivery models