Job descriptionDevelop project charters and value case for the projects assignedLead and manage projects alignedWork closely with SMEs to gather, analyze, and document current process flows, controls, and pain pointsPartner with external vendors, governance SME's, Service delivery, and cross functional teamsFacilitate discovery workshops with process owners / key stakeholders to align on objectives and improvement areasDevelop detailed process maps, Playbook, DTP's and governance documents as per GPO model & BPQMS standardsDocument definition of KPIs, metrics, and control standards for process measurementSupport SME's in conducting gap analysis between current and desired future-state processes5+ years in business analysis, process documentation, or operational excellence roles.Strong understanding of Order to Cash processes (end-to-end).Experience in business process modeling (Visio, ARIS, or equivalent tools)Strong analytical, documentation, and facilitation skills.Excellent written and verbal communication - able to present findings clearly and concisely.