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Splunk

Splunk

Tata Consultancy ServicesNagpur, IN
2 days ago
Job description

Job Title / Role : L2 Splunk Admin

Responsibilities :

  • Take ownership and be available 24 X 7 in case of crisis management
  • Perform trend analysis on the daily, weekly and monthly KPI reports to identify the potential risks and issues and guide the L1 / L2 team to drive them under continuous improvement plans.
  • Review the Business specific KPI dashboards and suggest value based improvements
  • Review the Incident, problem and change report and Guide L2 and L1 teams for closures within the SLA / OLA.
  • Perform the RCA and drive the actions identified for permanent resolution of the issues.
  • Training actions report including delivery of training materials created
  • Review the Knowledge articles and suggest improvement and updates periodically
  • Perform periodic audits and participates in the system improvement audits and contribute to the continuous improvement strategy
  • Collaborate and contribute to the sprint review / Planning
  • Escalation & complaint management on Incident / request & Crisis management
  • Collaborate with the product owner and leadership for driving the future innovation
  • Automate, stabilize and sustain the recurring tasks to drive the overall efficiency in the RTM run operations.

Qualifications :

  • Science graduate with 5+ years of experience in Infrastructure monitoring with SPLUNK administration and integrations with multiple teams in matrix organization.

    • Required Skills :

  • Strong Sense of ownership of technical issues and proven capabilities in driving the complex issues to closure
  • SPLUNK Infrastructure, deployment, integration and administration with certifications
  • Certified Redhat Linux administrator & strong understanding of the Windows OS
  • Amazon : AWS EC2, S3, Route53
  • Expert in Scripting : Shell / Python
  • Strong Understanding of Network DHCP / DNS / SSL
  • DevOps : Git / Ansible / Jenkins
  • JIRA / Confluence
  • Authent. SAML / Oauth
  • ITIL Methods for Incidents / Changes / Problem / Escalation Management
  • Error & Performance Troubleshooting Methodology
  • Excellent communication skills.
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    Splunk • Nagpur, IN