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Manager Retail Banking

The HirdPune, Maharashtra, India

11 days ago

Job description

Hi Applicants,

We are hiring for one of the leading MNCs for Retail Banking Card Operations

Essential Skills

Candidates should be from LGBTQ & PWD Community
9 +Years of experience in managing Retail Banking Cards Operations, 8+ Years in leadership role
Experience of having managed team, having managed transition
Ability to build & motivate teams
Understanding of regulatory guidelines / laws in banking industry
Ability to manage Client escalations and Client relationships
Lean and Six Sigma certified
Knowledge of technological and industry level trends
Willing to work from office and US business hours

Roles and Responsibilities

Handle 2nd level escalations

Managing a group of supervisors in customer driven environment

Worked on Chargeback / Dispute Management, Retail Banking-Card Operations

Ensure adherence to KPI and SLAs in service delivery

Ensure attritions targets are not breached

Actively participate in governance calls with the clients for effective process management

Manage operations through end-to-end planning, metrics review and root cause analysis

Manage Client relationship as part of operations delivery

Drive change by successful implementation of process improvement recommendations

Review overall staff performance and recommend training needs

Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery

Perks & Benefits :

Shift Allowances

Both way Cab Facility

5days Working

Incentives