CRM Implementation Manager
career craft consultants india pvt ltdvadodara, India17 hours ago
Job descriptionCollaborate with stakeholders to gather and analyze requirements, translating them into effective CRM solutions. Lead CRM implementation projects, managing timelines, resources, and deliverables to ensure successful deployment. Prepare detailed reports post-implementation to assess the achievement of project objectives and identify areas for improvement. Conduct training sessions for end-users, providing guidance on system capabilities and best practices. Facilitate seamless data migration by validating data integrity between legacy systems and the CRM platform. Ensure comprehensive system integration by coordinating efforts with IT teams to connect CRM with other business applications. Continuously monitor and optimize CRM system performance, implementing necessary updates and enhancements. Provide ongoing support and troubleshooting assistance to users to maintain high levels of customer satisfaction.
Company Overview
Career Craft Consultants India Pvt Ltd, headquartered in Gujarat, is a prominent player in the education industry. With a robust workforce of 200+ employees, the company is dedicated to providing top-notch consultancy services across various domains. Known for its commitment to excellence, Career Craft Consultants fosters an environment conducive to professional growth and development.
Job Overview
We are seeking a dedicated and skilled CRM Implementation Manager to join our team in Vadodara. This full-time, mid-level position requires a professional adept at managing CRM implementation projects, aimed at enhancing our operational efficiency and customer relationship management. You will play a critical role in deploying CRM systems while ensuring seamless integration and user acceptance.
Qualifications and Skills
- Proven experience in crm implementation with a track record of successful deployments (Mandatory skill).
- Expertise in report preparation to aid decision-making and strategic planning (Mandatory skill).
- Adept at conducting comprehensive user training sessions to ensure efficient system usage (Mandatory skill).
- Ability to map current business processes with corresponding CRM features for optimized performance.
- Skilled in data migration, ensuring accurate and secure transfer of existing data to the new CRM system.
- Experience in system integration to enable smooth interaction between CRM and other business systems.
- Familiarity with crm / erp systems, understanding their configurations and customizations.
- Proficient in api integration to enhance the CRM's functionality with third-party applications.
Roles and Responsibilities
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Implementation Manager • vadodara, India
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