Head of Operations

HEAD OF OPERATIONS

Location : Gurugram

Job Type : Full-Time

Department : Operations

Reports To : Country Head

Shift Timings : 8 : 30 PM to 5 : 30 AM (or as required)

About Us :

BayOne is a minority owned Talent Solutions Partner based in the Bay Area, Pleasanton,

California, with a passion for diversity in the Tech Industry. We help companies build teams.

We specialize in the following domains : Project & Program Management, Cloud Computing & IT Infrastructure Management, Big Data Services, Software & Quality Engineering, User Experience Design. At BayOne, we are committed to nurturing a collaborative and inclusive culture that empowers individuals and organizations to thrive. Our passion for excellence and customer-centric approach makes us a trusted partner in achieving sustainable growth and innovation.

Position Overview :

The Operations Head will oversee and ensure seamless operations during the night shift, playing a critical role in maintaining software performance, client satisfaction, and internal coordination with global teams. This role demands strong leadership, crisis management, and collaboration skills to drive operational excellence, meet service-level agreements (SLAs), and foster a high-performance team culture.

Key Responsibilities :

Collaborating with diverse stakeholders to deliver cross-departmental solutions that drive operational efficiency and support revenue growth.

Operational Management

• Oversee all night shift operations, ensuring alignment with business objectives and key performance indicators (KPIs).
• Supervise on-duty team members to optimize resource utilization effectively.
• Monitor software and systems uptime, proactively addressing technical issues.
• Maintain and update detailed incident logs and communicate resolutions to stakeholders.

Team Leadership

Incident and Crisis Management

Global Team Collaboration

Continuous Improvement