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Head of Operations

Head of Operations

BayOne SolutionsGurugram, Haryana, India
15 days ago
Job description

HEAD OF OPERATIONS

Location : Gurugram

Job Type : Full-Time

Department : Operations

Reports To : Country Head

Shift Timings : 8 : 30 PM to 5 : 30 AM (or as required)

About Us :

BayOne is a minority owned Talent Solutions Partner based in the Bay Area, Pleasanton,

California, with a passion for diversity in the Tech Industry. We help companies build teams.

We specialize in the following domains : Project & Program Management, Cloud Computing & IT Infrastructure Management, Big Data Services, Software & Quality Engineering, User Experience Design. At BayOne, we are committed to nurturing a collaborative and inclusive culture that empowers individuals and organizations to thrive. Our passion for excellence and customer-centric approach makes us a trusted partner in achieving sustainable growth and innovation.

Position Overview :

The Operations Head will oversee and ensure seamless operations during the night shift, playing a critical role in maintaining software performance, client satisfaction, and internal coordination with global teams. This role demands strong leadership, crisis management, and collaboration skills to drive operational excellence, meet service-level agreements (SLAs), and foster a high-performance team culture.

Key Responsibilities :

Collaborating with diverse stakeholders to deliver cross-departmental solutions that drive operational efficiency and support revenue growth.

Operational Management

  • Oversee all night shift operations, ensuring alignment with business objectives and key performance indicators (KPIs).
  • Supervise on-duty team members to optimize resource utilization effectively.
  • Monitor software and systems uptime, proactively addressing technical issues.
  • Maintain and update detailed incident logs and communicate resolutions to stakeholders.

Team Leadership

  • Foster a collaborative, high-performance culture within the night shift team.
  • Monitor team progress, provide feedback, and facilitate training to enhance skills and engagement.
  • Resolve team conflicts and promote a positive work environment.
  • Incident and Crisis Management

  • Lead incident and crisis response to ensure swift resolution of critical issues affecting service quality or availability.
  • Identify recurring problems and collaborate with teams to implement long-term solutions.
  • Coordinate with IT, HR, and other departments to address outages, security threats, or emergencies.
  • Global Team Collaboration

  • Act as the primary point of communication for night shift operational issues.
  • Ensure seamless handoffs and information flow between night and day teams.
  • Collaborate with cross-functional teams (IT, support, HR) to ensure operational continuity and effectively address ongoing projects or critical updates.
  • Continuous Improvement

  • Propose and implement process enhancements for operational efficiency and service delivery.
  • Promote best practices in software monitoring, issue escalation, and customer support to ensure efficiency during the night shift.
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    Operation • Gurugram, Haryana, India