Accounts Receivable Specialist

Accounts Receivable & Collections

Follow up on overdue invoices and send payment reminders.

Record customer commitments and maintain accurate payment records in ERP systems.

Escalate unresolved or complex AR issues to the onshore finance team.

Customer Support (Zendesk or Similar)

Manage AR-related customer tickets — including invoice requests, payment confirmations, and disputes.

Categorize, prioritize, and escalate tickets as needed.

Respond to client queries in a timely and professional manner.

Administrative & System Tasks

Update and edit PDF invoices.

Maintain and update Excel trackers and AR logs in Dynamics 365 .

Assist with invoice processing, documentation, and reconciliations.