Team Lead - Customer support
BETSOLbangalore, India19 hours ago
Job descriptionProven ability to resolve issues; Strong passion for customer service Knowledge of Salesforce, PRM, BMS, Service-Now, and Salesforce is a plus Knowledge of Arise Registration, Enrollment and Partner Support standard operating procedures Excellent communication skills (written and verbal) Experience improving processes and workflows to increase efficiency Self-starter with ability to work independently and on multiple initiatives at the same time Ability to work effectively cross-functionally with a proven track record of driving results 2 years of experience handling escalations via phone, chat or email Ability to prioritize, meet deadlines while completing tasks in a timely manner
Job Description
- Manage SLAs for chat and ticket escalations
- Work as an advocate of the customer while managing resolutions requiring cross-functional effort
- Point of contact for escalated questions and issues from T2
- Ensure issues, interactions, and ticket resolutions are properly documented in ServiceNow
- Keeps team current on changing policies, procedures, tools, and updates to reduce ticket volume
- Partner with the Compliance department on issues that require further escalation
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Team Lead • bangalore, India
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