Senior ITSM Consultant

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Senior ITSM Consultant

Indore, India Posted: 07/07/2025

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Senior ITSM Consultant

Job Description

As a senior ITSM consultant, you will lead complex implementation, upgrade, integration, and customisation projects. You will convert customers’ business needs into technical solutions and be the go-to person for mentoring junior consultants.

Main Duties & Responsibilities

• Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue
• Perform the project plan and SOW QA and suggest appropriate changes.
• Proactively identify and communicate project risks to the Project Manager and solve them appropriately.
• Act as a trusted advisor to customers on their projects
• Assist Project Managers in post go-live project assessment.
• Understand the business use of configurations vs customisations.
• Participate in the implementation, upgrade, configuration, customisation and deployment of solutions.
• Integrate BMC Helix with external systems using REST APIs/SOAP web services, Pentaho Spoon, etc.
• Ensure that implementations align with best practices and industry standards.
• Collaborate with cross-functional teams, provide status updates on project deliverables, and ensure seamless integration with downstream systems.
• Stay up-to-date with product roadmaps, releases, features and updates.
• Mentor junior consultants, share knowledge and insights with the team and contribute to continuous learning.

Experience

7+ years of experience with BMC Helix ITSM, Digital Workplace, Smart IT, etc.

Skills

• Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value
• A proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members.
• Accountable for meeting project deliverable deadlines, taking ownership of the work assigned.
• Demonstrated ability to deliver results in fast-paced and dynamic technology environments.
• Excellent analytical and problem-solving skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Good to have relevant product certifications and ITIL certification.