Assistant Technical Manager- OPEX -Indore

About the Role

:

• The Associate Field Biologist/Field Biologist/Sr. Field Biologist shall be responsible for Pest Audits of Branch Large / HD Customers (having Third-party Audits- USFDA, AIB, BRC, FSSC, SQF, LEED, etc), Key national customers in various segments - Food & Pharma Mfg, w/h, Large food retailers (excluding QSRs, Fast food chains), Large ITES & MA’s, etc.
• The incumbent will report administratively to the DM & functionally to Opex QA and work as a part of the multi-functional team involving collaboration with the internal & external stakeholders.

Job Responsibilities:

• Carry out Pest Audits of Global accounts, Key designated NK accounts- Food & Pharma units, Food & Pharma warehouses, Large food retailers (excluding QSRs, Fast food chains), Large ITES & MA and Branch accounts - Large HD accounts (Third party Audits- AIB, BRC, FSSC, SQF, LEED, etc.). Specific accounts will be assigned at the time of induction in consultation with BM, DM and OpEx.
• Responsible for proper, on time completion & submission of all audits with reports as per contract agreement of assigned customers by visiting customer sites due as per iCABs calendar plan at an agreed frequency.
• Share completed audits with customers and internally for actions within 24 hours, after completion of audit inspection.
• Support, and guide branch operation team to streamline documentation at Global, NK & LA customer sites assigned.
• Must Generate service leads based on recommendations during audits.
• Conduct TPA for technicians handling Global, NK & Branch-HD & LA assigned.
• Conduct surprise visits at NKA & HD accounts as and when required.
• Identify key improvement areas of site technicians during an audit, encourage and groom them for better performance in service Leads from the customer sites.
• Must have a complete understanding of Service Operation i.e. technician, supervisor and admin activity.
• A clear understanding of various Food standards and SOPs, Pink Notes, Standard Forms, SHE, Atex L 2 and other regulations. Be able to Identify Atex atmospheres during audits and report to Opex/ SHE
• Know and understand pest identification, especially for uncommon pests;
• Know and understand about life cycle, classification, morphology, and habitat of uncommon pests.

Key Result Areas:

• 100% Audit completion as per iCABS PMI Frequency for assigned accounts
• At least one (01) service lead per audited site through the recommendations.
• 100% TPA & development of assigned technicians handling accounts site
• Meeting NKA customers and developing relations
• Promote Heat & Co2 Treatment

Competencies (Skills essential to the role):

• Skills in various PMS, sound knowledge of pest & pest management options (ERDM principle)
• SHE and SCP operating knowledge
• Good team player with the ability to collaborate with cross-functions
• Possess strong communication, analytical, keen observation, report preparation & presentation skills
• Positive Attitude and take pride in their work
• Ability to work Independently
• Negotiation skills for getting work done, persuasive

Educational Qualification / Other Requirement:

• Bachelor's or Master’s Degree in Agriculture / Botany / Zoology / Biology / Microbiology / Chemistry / Biochemistry / Entomology / Agro-chemicals & Pest Management.
• Successfully completed RPCI’s BPM-2/CBU/IPM/L2 Training Program (for internal candidates only)
• Excellent computer skills and proficiency in Excel/spreadsheets, word docs, PowerPoint presentation / G slides / GSuite
• Excellent communication skills in English both verbal and written.
• Minimum 1 years of experience
• Preferably possess a two-wheeler with a valid driving license, able to ride 2 wheeler with all safety precautions.
• Agile & flexible to perform on-site inspection and willing to travel extensively.

Role Type / Key working relationships:

• External team - Customers and customer representatives
• Internal team - Opex, GM/DM/ADM, BM/ABM/Base Manager / Site Incharge, Operations & Sales Colleagues including NKA, Service Planners

Benefits

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.