Salesforce Architect / Administrator (SME)

Title : Salesforce Architect / Administrator (Healthcare Technology)

Location : Remote (U.S. or Offshore – Eastern Time Zone preferred)

Department : Market Development & Technology Services

Reports To : Director, Market Development

Overview :

A rapidly growing national healthcare organization is expanding its Salesforce ecosystem to support internal operations and new technology service offerings. The team is seeking a Salesforce Subject Matter Expert who can architect, administer, and guide the next phase of Salesforce growth across a complex, matrixed environment.

This individual will play a key role in designing a scalable Salesforce environment that connects multiple departments, enhances data visibility, and supports commercialization of new healthcare technology solutions. The position combines strategic architecture and hands-on execution, ideal for a professional who can think big-picture while delivering practical results.

Key Responsibilities :

Architecture & Strategy

Lead the design and architecture of the company’s Salesforce ecosystem, including Sales Cloud, Service Cloud, and potential future modules such as Experience Cloud, CPQ, and Portals.

Translate business objectives into scalable Salesforce solutions supporting Sales, Operations, Finance, and Technology teams.

Develop a multi-year Salesforce roadmap within the first 90 days, aligning technical solutions to organizational goals.

Partner with business stakeholders to define requirements, processes, and data models for cross-functional integrations.

Administration & Development

Perform hands-on administration including user management, workflows, flows, data integrity, and reporting.

Configure and develop custom functionality as needed (e.g., Lightning components, automation, integrations).

Establish governance and change management processes for Salesforce requests and enhancements.

Collaborate with offshore and onshore teams to balance cost and performance while maintaining system quality.

Cross-Functional Enablement

Act as the Salesforce liaison between technical and business users, ensuring alignment and transparency.

Enable business leaders to access actionable dashboards for operational insights.

Advise stakeholders on which Salesforce modules, tools, and integrations best support business expansion.

Integration & Scalability

Drive Salesforce integrations with key systems such as finance, recruiting, and customer success platforms.

Evaluate and adopt best practices from other business units with advanced Salesforce environments.

Design for growth — ensuring scalability from ~50 to 500+ users in a dynamic enterprise setting.

Qualifications :

5–10+ years of Salesforce experience, including architecture, administration, and development.

Proven ability to architect scalable Salesforce solutions in complex or multi-entity environments.

Hands-on experience with Sales Cloud and Service Cloud; exposure to Experience Cloud, CPQ, or Health Cloud a plus.

Healthcare industry experience required, ideally in a regulated or matrixed organization.

Strong understanding of integrations, governance, and user adoption strategy.

Excellent communication and stakeholder engagement skills; able to bridge technical and non-technical teams.

Salesforce certifications preferred (Administrator, Advanced Administrator, Application Architect, or equivalent).

Open to offshore, nearshore, or U.S.-based candidates with excellent spoken and written English.

Initial 90-Day Milestones

Conduct business discovery and requirements gathering across functional teams.

Deliver an architectural schematic and current-state assessment of the Salesforce environment.

Define and document the Salesforce roadmap and budget for long-term growth.

Begin initial development and foundational buildout in the final 30 days of the first quarter.

Ideal Candidate Traits

Strategic thinker with hands-on delivery capability.

Naturally curious and eager to understand how Salesforce can drive healthcare innovation.

Confident communicator and collaborator who thrives in a cross-functional environment.

Comfortable operating in a fast-growing, evolving organization with both onshore and offshore collaboration.