Operations Executive - Kolkata (RI)

About the Role

:

• The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.
• The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Coordinate with clients and maintain strong relationships to ensure service excellence and retention
• Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution
• Validate and generate data, plans, and reports using the iCABS system
• Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
• Follow up on POs, service contracts, legal agreements, and contract renewals
• Oversee office administration, statutory compliance, attendance, and petty cash management
• Manage vehicle maintenance and GPS tracking
• Supervise the service team and ensure smooth operation of the service centre
• Maintain inventory records, including battery stock

Key Result Areas:

• Client Relationship Management
• Service Planning & Execution
• System & Data Management
• Billing & Documentation

Competencies (Skills essential to the role):

• Client Service Orientation
• Effective communication skills
• Time Management

Educational Qualification / Other Requirement:

• Any Graduate
• 5 - 10 Years required
  

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

Benefits

What can you expect from Rentokil Initial Hygiene ?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.