Digital Experience Team Manager

We are seeking a highly skilled and strategic Digital Experience Team Manager to oversee and optimize our client's digital presence. This is a crucial leadership role for a professional with extensive experience in digital marketing , encompassing marketing automation, web analytics, social media, and content management systems . You will be responsible for leading project coordination, resource allocation, and workflow maintenance, ensuring seamless execution and exceptional digital experiences that align with business objectives and strict SLAs.

Key Responsibilities

• Lead and manage a high-performing Digital Experience team, fostering collaboration and excellence.
• Oversee project coordination and maintain robust workflows for all digital initiatives.
• Manage resource allocation and capacity planning to ensure optimal team efficiency and timely project delivery.
• Establish and enforce SLAs (Service Level Agreements) and operational guidelines for all digital projects.
• Leverage expertise in Marketing Automation / CRM systems (with a preference for Salesforce ) to drive customer engagement.
• Utilize Web Analytics and Social Media Systems to monitor performance, derive insights, and optimize digital strategies.
• Oversee operations related to content management systems , ensuring effective content delivery and governance.
• Utilize Project Management Tools such as Jira or Workfront (preferable) for efficient project tracking and management.

Required Skills & Experience

Skills Required

Digital Marketing, Marketing Automation, Web Analytics, Content Management System, Project Coordination, Crm Systems