Associate (Collections)

Our Opening and Your Responsibilities

• Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India.
• Control overdue ageing of outstanding invoices.
• Ensuring smooth inflow of cash within payment terms.
• Sending reminders to customer to avoid payment delays.
• Meeting productivity and quality benchmark defined from time to time.
• Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
• Ensuring deliverables as per agreed SLA's.

Shift Timings

Shift time would be 5:30PM to 2:30AM
Flexible to work in different shift and extended working hours as per requirement.

What You Need to Succeed

Qualifications Graduate from any recognized university

Technical Skills

• 2-4 years' experience into international customer service preferably into cash collections.
• SAP knowledge will be preferred.
• Telephonic skills should be excellent.

Soft Skills

• Fluency in English (written and spoken)
• Good communication skills (verbal, written, presentation)
• Strong process knowledge with focus on constantly improving productivity and processes.

Our Offer to You

• "One Team" that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application
• A brand name that is identified worldwide with precision, quality, and innovation.