IT Technical Support Engineer
ConfidentialHyderabad / Secunderabad, Telangana, Nashik4 hours ago
Job descriptionStrong understanding of computer hardware and software systems. Familiarity with operating systems such as Windows, macOS, and Linux. Basic knowledge of networking concepts and protocols. Excellent problem-solving and analytical skills. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. Knowledge of ticketing systems and remote support tools is a plus. Relevant certifications (e.g., CompTIA A+, ITIL) are an advantage.
Description
We are seeking a motivated IT Technical Support Engineer to join our team in India. This entry-level role is ideal for freshers looking to kickstart their career in IT support. You will be responsible for providing technical assistance to users, troubleshooting issues, and ensuring a smooth operational environment.
Responsibilities
- Provide technical support to end-users via phone, email, and chat.
- Troubleshoot hardware and software issues on various devices.
- Install, configure, and maintain computer systems and applications.
- Document technical issues and resolutions for future reference.
- Assist in the setup and maintenance of network systems.
- Collaborate with other IT team members to resolve complex issues.
- Train users on new technologies and tools as needed.
Skills and Qualifications
Education
Bachelor of Science (B.Sc), Bachelor of Arts (B.A)
Skills Required
Windows Os, Networking, Troubleshooting, Active Directory, Hardware Support, ticketing systems , Remote Support, Linux Basics, Scripting, Customer Service
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Technical Support Engineer • Hyderabad / Secunderabad, Telangana, Nashik
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