Desktop Engineer

BPM
Bangalore, Karnataka
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About BPM : BPM is a full-service accounting firm providing comprehensive assurance, tax, and consulting services to clients globally.

We are one of the largest California-based accounting firms and have built our success by focusing on our clients and our people.

Our client base encompasses a complex array of sophisticated clients that keep our staff intellectually challenged every day.

Our people-centered culture and the firm motto Because People Matter has allowed us to be consistently recognized as one of the Best Places to Work in the Bay Area.

We provide meaningful careers for all our employees, along with fostering an environment that allows an integrated lifestyle.

Our flexible culture allows our professionals to live a balanced lifestyle between their work responsibilities and personal commitments.

About the role : The Desktop Engineering role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications.

This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

You have (requirements) :

  • 4+ years of experience in supporting OS Platforms
  • Experience working with tool suites such as SCCM, Intune
  • Strong knowledge of desktop and mobile enterprise hardware
  • Disk encryption technologies (Bitlocker)
  • Develop training material and documentation.
  • Analyzes and Engineers workflows and procedures and implements changes to the production environment.
  • Develops an engineer's improvements leveraging management solutions.
  • Able to understand expectations and recognize issues that may affect delivery.
  • Create Detail Design documents for turnover.
  • Working experience in Engineering solutions for large enterprise companies (3,000+ devices)
  • Full understanding and working experience of Windows Client administration and provisioning technologies.
  • Full understanding and working experience of Mobile devices administration and provisioning technologies.
  • Working experience in Scripting languages such as VBS, Powershell, Batch, etc
  • Expertise experience in a software deployment platform (SCCM, Intune), Windows 10, 11, Microsoft Active Directory / Group Policies;

Azure, AAD; Microsoft MEM

  • Excellent written and communication skills.
  • Excellent organizational and troubleshooting skills with attention to detail.
  • Knowledge of documentation processes / procedures
  • Ability to understand client expectations and recognize and escalate issues that may affect delivery.
  • Strong interpersonal skills with the ability to work effectively in a matrix organization.
  • Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
  • Expertise working with Windows network (TCP / IP, DHCP, DNS, VPN, etc.); Windows Active Directory (GPO, RSOP, etc.); Microsoft Office (M365, Teams)
  • Knowledge of is a plus
  • Knowledge of enterprise AV (Defender)
  • Extensive application support experience with accounting specific softwares (Quickbooks, Lacerte, CCH Suite)

You Will (Job Responsibilities) :

  • Manage all Endpoint operating systems and end-user software.
  • Configure and maintain SCCM and Autopilot.
  • Manage communications (email, IM, ) and connection solutions, including workstation connectivity, local area networks, company intranet, and applications.
  • Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
  • Deploy application updates.
  • Manage end user accounts (local AD and Azure AD), permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
  • Assist in performing network and security audits.
  • Build SCCM Deployment application update packages.
  • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input / output fleet, and workstations.

Escalate incidents, as necessary.

  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Analyze system, server, application, network, and input / output device performance.
  • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and / or purchases.
  • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
  • Create required reports in response to business user needs.
  • Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
  • Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
  • Manage and / or provide guidance to junior members of the team.
  • Any additional responsibilities as assigned
    • 10 days ago