Mainframe Administrator

Manage production operating system resource availability

Perform production operating system IPL / reboot

Monitor production operating system, and devices

Perform root cause analysis, resolution and / or escalation for production systems (this does not include business applications)

Execute recovery procedures for production operating systems and devices

Execute and reply to console commands

Ensure procedures are implemented and followed

Take the appropriate, predefined recovery actions for the various operational events

Restart failing components after an outage

Record and route problems to appropriate support groups

Provide operational status as required

Execute recovery procedures for production operating systems and devices

Perform automated startup and shutdown of the production operating system

Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts

Monitor subsystems (e.g. IMS, CICS, DB2, IDMS)

Managing (i.e. owning) the incident through service restoration

Validating severity classification of the problem

Determining the scope of the problem

Assessing whether Problem Solver has determined what the problem is and whether a recovery plan has been mapped out

Assembling a SWAT team of technical support people (other levels of support, across platforms as required), if the Problem Solver is unable to determine what the problem is

Facilitating the SWAT / Service Recovery Team meeting

Escalating as required

Driving problem determination activities

Driving restoration plans

Ensuring the notification of the Location Crisis Manager for Data Center Crisis for exceptional outages (every single customer outage)

Ensuring that Service Management (account team) has been contacted to confirm that the service has been restored to the customer's satisfaction (or problems reported by a customer)

Facilitate and / or make service restoration decisions / recommendations (engage the Account Team as required).

Ensuring that the progression of the problem restoration and all relevant times are documented

Contributing to the outage review or RCA process as required

Ensuring that internal notification and escalation activities are executed.

1. Perform system IPL's

2. Reply to WTOR's

3. Perform HMC functions

4. Take action on system alerts / messages

5. Perform checklists

6. Monitor SLA regions

7. Startup / Shutdown of online regions

8. Perform SAD

9. Understands D / R concepts and has the ability to execute them

10. Follow up any high severity issues until it gets resolved

11. Familiar with SDSF, ISPF, JCL, TSO, VTAM, CICS, DB2, $AVRS, SAR, SYSVIEW

12. Ability to manage unscheduled outage