Job Summary :
The Digital Solution Advisor is a part of the front-end sales / account management team at
HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with
the prospect / customer. The DSA will carry a Sales quota target and the primary responsibility is
to engage with the customers on existing solutions and accelerate deals through the sales
pipeline across the various sales stages to closure. HighRadius follows a “Two-in-a-Box” model
where DSA and an Account Executive (AE) are involved in every interaction with a prospect /
customer.
The different stages of such a process usually include :
- Initial connect and prospecting
- Understanding prospect business needs and requirements
- Creating and demonstrating value of HighRadius products to prospects using Business
- Cases / ROI models
- Aligning with various stakeholders in the prospect’s organization
- Preparing and reviewing contracts
- Renewal of contracts
- Proactive churn risk management
- Escalation Management
- Negotiation and closing the deal / opportunity
Key Responsibilities :
Work along with the AE to move deals / opportunities through the pipeline.Interact with the prospect / customer on a day-to-day basisRequirement gathering and Customer qualification via a systematic analysis of customerbusinessProduct demonstration to Finance department of Fortune 1,000 companies (CXO, VP,Director Level audience)Develop a detailed Cost Benefit ROI / Business Case modelStrategize / develop a plan to take on the competition and take deals / opportunities tosuccessful closureChurn management - maximize customer satisfactionAnalyze customer tickets and coordinate with respective departments (support, product,etc.) to be sure we are closing tickets and ensuring high customer satisfactionProactively manage customers to minimize churnSkills & Experience Needed :
Prior Sales / Business Development / Pre-Sales / Consulting experience / Customer SuccessHands-on working experience with ERP software’s and / or cloud computing knowledge isan advantage3- 8 Years of experience is preferredExperience in working with North American or European customers in a consultative salesrole would be an advantagePrior Accounts Receivable knowledge would be an advantage Highly Organized andSelf MotivatedPossesses excellent communication and presentation skillsComfortable interacting with CXO level employees of Fortune 1,000 companiesExcellent at teamwork and ability to work in a distributed delivery environmentPossesses and demonstrates high integrity and credibility as perceived by all those withwhom they will workStrong intellect coupled with proficient commercial instinctsUnwavering focus on results / targetWhat You’ll Get :
Competitive salary.Fun-filled work culture (https : / / www.Highradius.Com / culture / )Equal employment opportunities.Opportunity to build with a pre-IPO Global SaaS Centaur