Digital Transformation Manager

About Concentrix :

Concentrix Corporation (NASDAQ : CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Position : Manager, Digital Transformation (Techno-functional)

US Healthcare domain

Individual contributor role

Mode of Work - Work from office

Job Location : Pune

Relevant Experience :

Total experience of 8+yrs, which includes 5+ years of relevant exp in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice / chat processes in the healthcare domain

Must to have Contact center experience.

Must be Black belt certified, hands on with Six Sigma Improvements

It's a complete Work from Office role (5days week) from Pune office and US shifts (3pm to 1am -flexibility required)

Key Roles & Responsibilities :

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries & / Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX & / our client’s business processes