CRM Solutions Analyst

Job Title : Senior Salesforce Business Analyst

Location : Mumbai - Santa Cruz / Bandra

Job Type : Full-Time

Experience Level : Mid-Senior Level

Job Summary :

We are seeking an experienced Salesforce Business Analyst with over 5 years of hands-on experience to join our growing team. The ideal candidate will be responsible for gathering business requirements, analyzing processes, and delivering data-driven solutions within the Salesforce ecosystem. You will serve as a key liaison between business stakeholders and technical teams, ensuring Salesforce solutions meet business goals efficiently and effectively.

Key Responsibilities :

• Collaborate with stakeholders across departments to gather, analyze, and document business requirements.
• Translate business needs into clear, detailed user stories and functional specifications for Salesforce solutions.
• Evaluate and propose enhancements to current Salesforce workflows, reports, dashboards, and integrations.
• Work closely with Salesforce administrators, developers, and third-party vendors to implement scalable solutions.
• Lead or support UAT (User Acceptance Testing) processes, including test plan creation and defect resolution.
• Provide ongoing support and training for end-users to maximize Salesforce adoption.
• Analyze data and generate reports to support business insights and decision-making.
• Act as a subject matter expert (SME) for Salesforce features and industry best practices.
• Ensure solutions comply with data governance and security standards.
• Monitor and maintain system performance, ensuring high availability and optimal user experience.

Required Qualifications :

Preferred Qualifications :