Product Manager - Workplace

Product Manager – Workplace, Modern Workplace Practice

Overview

As a Product Manager specializing in the Workplace pillar within the Modern Workplace practice, you will lead the development, growth, and management of solutions that modernize IT infrastructure, employee communication platforms, and intelligent operations. This role requires expertise in cloud platform modernization, evergreen IT services, UCaaS modernization, agentless service desk automation, SmartOps, and IT performance analytics.

You will collaborate with customers, sales, delivery, and innovation teams to define IT-focused workplace solutions that ensure organizations are always connected, secure, and able to evolve rapidly. This role blends portfolio leadership, solution innovation, and client advisory services to create seamless and resilient technology environments.

This role is ideal for a strategic leader passionate about modernizing workplace services through automation, cloud adoption, AI-driven support, and unified communications.

Key Responsibilities

Product Strategy & Solution Development

• Define and manage the Workplace product offerings, including Platform Modernization, Evergreen IT Services, Agentless Service Desk, Agentic SmartOps, Intelligent Analytics, and UCaaS Modernization.
• Develop solution frameworks, service blueprints, and best practices that enable scalable, repeatable, and high-quality delivery.
• Continuously assess market trends, client needs, and technology innovations to evolve the Workplace portfolio.
• Integrate infrastructure automation (IaC), AI-powered operations (AIOps), and advanced analytics into the Workplace offerings.

Go-to-Market Enablement & Business Growth

Client Engagement & Advisory Leadership

Cross-Functional Collaboration & Solution Execution

Technology & Market Expertise

Qualifications & Skills

Strategic & Business Acumen

Consultative & Collaboration Skills

Technology Proficiency

Certifications & Education

Why Join Us?

As a Product Manager – Workplace, you will :

️ Lead IT modernization efforts that drive business agility and operational excellence.

️ Guide enterprises through seamless UCaaS migrations and platform rationalizations.

️ Collaborate with market-leading cloud, UCaaS, and AI operations providers.

️ Help organizations automate, secure, and evolve their digital workplace ecosystems.

️ Play a critical role in building a world-class Modern Workplace practice that transforms the future of work.

If you are passionate about the intersection of cloud, automation, and employee experience, this is your opportunity to lead meaningful digital transformation.

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