Senior Resource Planner

This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

Role : Sr. Resource Planner

Shift : US Shift timings

Experience : 5+ Years

Key Skills :

Min 1-year experience in Capacity Planning, Exp with Head count planning, Candidate should be from BPO Industry (mandatory),

Position overview :

• As a Senior Resource Planner you use your expertise to produce short and long term plans for seat resources and for frontline team members.
• You produce simulations of resource maximization, operations transitions within sites / geographies and provide recommendations on how to improve the account's resources.
• You unify planning for accounts supported in multiple locations. You contribute to the improvement of performance and development of the team.

Key responsibilities :

Functional competencies

Qualifications

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.]]>